Privacy Policy

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

1. Introduction

This Privacy Policy is provided by Healthy MVP Insurance Agency LLC, doing business as Veteran Benefit Navigators ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veteranbenefitnavigators.com, interact with our services, or communicate with us by phone, email, text message, or online form.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

Full name
Phone number
Email address
Mailing address
ZIP code and state of residence
Military branch of service
Current healthcare coverage type (e.g., TRICARE for Life, CHAMP VA, VA Healthcare)
Medicare enrollment status
Date of birth
Spouse information (if voluntarily provided)

Automatically Collected Information:

IP address
Browser type and version
Device type
Pages visited and time spent on pages
Referring website
Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide personalized healthcare benefits guidance
To match you with Medicare Advantage plans available in your area
To schedule appointments and follow up on consultations
To send appointment reminders, plan updates, and relevant benefit information via phone, email, or SMS/text message
To comply with applicable laws and regulations, including CMS marketing guidelines
To improve our website, services, and user experience
To prevent fraud and ensure the security of our systems

4. SMS/Text Messaging

If you opt in to receive text messages from Healthy MVP Insurance Agency LLC DBA Veteran Benefit Navigators:

You consent to receive SMS/MMS messages related to your benefits inquiry, appointment reminders, plan updates, and/or marketing and promotional content depending on which consent checkbox(es) you selected.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For help, reply HELP or contact us at [email protected] or 1-844-435-8608.
Carriers are not liable for delayed or undelivered messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Sharing Your Information

We may share your information with:

Licensed insurance agents and brokers who assist in providing plan recommendations
Insurance carriers for the purpose of enrollment processing
Service providers who assist with website hosting, data analytics, CRM, and communication platforms
Legal authorities when required by law, regulation, or legal process

We do not sell your personal information to third parties. We do not share your text messaging opt-in data or consent with any third parties, excluding aggregators and providers of text message services.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

8. Third-Party Links

Our website may contain links to third-party websites, including Medicare.gov and TRICARE.mil. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of certain data processing activities
Withdraw consent for SMS/text messaging at any time

To exercise any of these rights, contact us at [email protected] or 1-844-435-8608.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

Healthy MVP Insurance Agency LLC DBA Veteran Benefit Navigators Email: [email protected] Phone: 1-844-435-8608 Address: 2800 E Enterprise Ave, STE 333, Appleton, WI 54913

Disclaimer: "Veteran Benefit Navigators is a DBA of Healthy MVP Insurance Agency LLC, a licensed and independent health insurance agency. Veteran Benefit Navigators is not affiliated with, endorsed by, or connected to the United States government, the Department of Veterans Affairs, the Department of Defense, TRICARE, or the federal Medicare program. The purpose of this website is the solicitation of insurance. Contact may be made by a licensed insurance agent or broker. We do not offer every plan available in your area. Any information we provide is limited to the plans we offer in your area. Please contact Medicare.gov or 1-800-MEDICARE (TTY: 1-877-486-2048) to get information on all of your options."

By contacting us, you agree that a licensed insurance agent may contact you by phone, email, or text message to discuss Medicare Advantage, Medicare Supplement, or Prescription Drug plans. This is a solicitation for insurance.